Privacy Policy
Last Updated: 8 February 2026
Your Professional Driver Pty Ltd trading as Your Professional Driver (YPD) is committed to protecting the privacy of individuals who use our website and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the collection and handling of personal information as described in this policy.
Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
• Name
• Contact details, including phone number and email address
• Payment and billing information
• Travel and booking details
• Communications with us, including enquiries and feedback
We collect personal information directly from you when you make a booking, contact us, or use our website.
How We Use Personal Information
Personal information is used for the following purposes:
• To process and manage bookings
• To provide and deliver our transport services
• To communicate with you about your booking or our services
• To process payments securely
• To improve our services and customer experience
• To meet legal, regulatory, and compliance obligations
We do not use personal information for purposes unrelated to the provision of our services without your consent.
Disclosure of Personal Information
We do not sell or rent personal information.
Personal information may be disclosed in the following circumstances:
• Where required or authorised by Australian law or legal process
• To protect our legal rights or property
• To complete a transaction or service requested by you
• To a secondary booking service provider or subcontracted driver where necessary to fulfil your booking, and only to the extent required to provide the service
• To service providers who assist with payment processing, IT systems, or business operations, subject to confidentiality obligations
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
• Secure server infrastructure
• SSL encryption where applicable
• Restricted access to personal information
• Use of reputable third-party service providers
No method of transmission or storage is completely secure, however we take privacy protection seriously and apply industry-appropriate safeguards.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies:
• Do not contain personally identifiable information
• May be used to analyse website usage and performance
You may adjust browser settings to disable cookies, however this may affect website functionality.
Access and Correction
You have the right to request access to, or correction of, personal information we hold about you.
Requests can be made by contacting us using the details below.
We will respond within a reasonable timeframe in accordance with Australian Privacy Principles.
Complaints
If you believe your privacy has been breached or have concerns about how your personal information has been handled, you may contact us to lodge a complaint.
We will investigate complaints promptly and take reasonable steps to resolve them.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our services, operational practices, or legal requirements.
The current version will always be available on our website.
Contact Us
For privacy enquiries, access or correction requests, or complaints, please contact:
Email: [email protected]
Phone: 1300 046 973
Service Areas
Services
2026 © Your Professional Driver Pty Ltd
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