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Legal

Legal Information

This page provides access to the legal policies that govern the use of services provided by Your Professional Driver. These documents set out the rights, responsibilities and conditions that apply when making a booking or travelling with us.

Your Professional Driver operates as an accredited NSW Point to Point transport provider (BSP-438812)  and delivers services in accordance with applicable laws, regulatory requirements and professional transport standards. Customers are encouraged to review the relevant policies before confirming a booking.

  • Terms and Conditions of Carriage

    The Terms and Conditions of Carriage form the primary legal agreement between Your Professional Driver and the booking party. They define service scope, operational limitations, passenger responsibilities, conduct requirements and liability provisions. By confirming a booking, the booking party agrees to these terms on behalf of all passengers.

  • Cancellation Policy

    The Cancellation Policy explains how booking changes and cancellations are handled, including applicable notice periods and cancellation charges. This policy is intended to provide clear expectations before a booking is confirmed.

  • Refund and Dispute Policy

    The Refund and Dispute Policy outlines when refunds may apply and the process for raising and resolving disputes. It provides a structured, fair process for handling concerns in a timely and transparent manner.

  • Access and Inclusion Policy

    The Access and Inclusion Policy outlines our approach to providing respectful and inclusive transport services wherever reasonably practicable. It explains how accessibility needs may be accommodated and how requests are assessed.

  • Privacy Policy

    The Privacy Policy explains how personal information is collected, stored and used in connection with bookings and service delivery. It reflects our obligations under Australian privacy law and our commitment to responsible data handling.

Policy Updates and Clarifications

Legal policies may be updated from time to time to reflect changes in law, service offerings or operational requirements. The versions published on this page apply at the time of booking.


If clarification is required before making a booking, enquiries may be directed to our team for further information.