Access & Inclusion Policy
Last Updated: 8 February 2026
At Your Professional Driver, we are committed to providing a respectful, inclusive and accessible transport experience for all passengers, regardless of individual needs or circumstances. We recognise that accessibility is not one size fits all, and we take a considered, practical approach to accommodating passengers wherever it is safe, lawful and operationally feasible.
We are an accredited NSW Point to Point transport operator, and all accessibility support is provided within the scope of private passenger transport services.
Scope of Service
Your Professional Driver provides private passenger transport services only. While we aim to assist passengers wherever reasonably possible, our services do not include medical care, personal care or emergency response. Assistance is provided within the limits of safety, training and applicable regulations.
Assistance Animals & Service Animals
Your Professional Driver welcomes accredited assistance animals and service animals, including guide dogs, seeing eye dogs, hearing dogs and other recognised assistance animals, in accordance with Australian law. Assistance animals are permitted to travel with passengers at no additional charge.
Passengers are encouraged to advise us at the time of booking if they will be travelling with an assistance animal so the driver can be informed in advance and simple practical arrangements can be made, such as using a protective towel or blanket where required.
Mobility Assistance
While we do not currently operate wheelchair accessible vehicles, we welcome passengers who use folding mobility aids and are able to self transfer into and out of the vehicle.
Our chauffeurs are trained to assist with:
- Carefully stowing and retrieving folding mobility aids
- Providing steady support during safe entry and exit where appropriate
- Allowing additional boarding and disembarkation time when required
Drivers do not perform lifting beyond what is safe and reasonable and are not trained medical or care professionals.
Vision Impairment Support
We aim to provide clear, respectful and practical support for passengers with vision impairments during their journey.Passengers with vision impairments are welcome to travel with accredited assistance animals, and our chauffeurs are trained to:
- Clearly identify themselves on arrival
- Verbally confirm vehicle details and destination before departure
- Provide calm, clear communication throughout the journey
Passengers are encouraged to advise us of any specific requirements at the time of booking so the driver can be briefed in advance.
Hearing Impairment Support
We provide text based communication options to support passengers with hearing impairments. This includes SMS and email based notifications for booking confirmations, arrival updates and essential trip information.
Where required, chauffeurs use visual cues and clear written communication to coordinate pickups and drop offs without reliance on phone calls.
Cognitive and Developmental Disability Support
We recognise that clarity and simplicity are essential for some passengers. Our booking processes and communications are designed using plain language and clear instructions to reduce confusion and unnecessary complexity.
Where advised in advance, we aim to provide:
- Clear pickup instructions
- Consistent communication
- A calm, predictable travel experience
Mental Health and Anxiety Considerations
We understand that travel can be stressful for some passengers. Our chauffeurs are trained to provide a calm, respectful and non intrusive environment.
Passengers may request:
- A quiet journey
- Minimal conversation
- Additional reassurance during the trip
These requests are accommodated wherever reasonably practicable.
Temporary Injury and Recovery Support
We regularly transport passengers recovering from injury or surgery, including those using crutches or temporary mobility aids.
Our chauffeurs may assist with safe entry and exit, allow additional time and ensure mobility aids are properly stowed. Drivers do not provide medical care and are not paramedics.
Elderly Passenger Support
We prioritise patience, dignity and respectful assistance for elderly passengers. This includes allowing extra time, providing steady support where safe and ensuring a comfortable, unhurried journey.
Environmental Sensitivities
We recognise that some passengers have sensitivities to scents or environmental factors.
Where requested in advance, we can:
- Allocate fragrance free vehicles where available
- Adjust in vehicle temperature to suit passenger comfort
Language and Communication Support
We serve a diverse passenger base and aim to provide clear, accessible communication. Where possible, booking details and essential information can be provided on request in your desired language through our communications.
Continuous Improvement
Accessibility and inclusion are ongoing priorities. We regularly review our practices and welcome feedback from passengers on how we can improve our services.
Passengers are encouraged to advise us of any specific requirements at the time of booking so that appropriate arrangements can be considered in advance.
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