Last Updated: 19/11/2024
These terms are to be read in conjunction with our Refund & Dispute Policy, our Cancellation Policy, Privacy Policy & Price Guide. Where there is any conflict in the provision of information, these Terms and Conditions shall prevail.
General Terms and Conditions of Carriage
By confirming a booking with YPD, you acknowledge that you have read, understood, and agreed to these full terms and conditions of carriage. Please note that these terms and conditions are subject to change and are binding upon acceptance of our services.
NATURE OF SERVICE
Your Professional Driver (YPD) and its associated operators and drivers provide pre-booked transportation services and are not classified as common carriers. YPD reserves the right to refuse service to any person(s) without providing a reason.
RESPONSIBILITY FOR SERVICES
YPD and its associated operators and drivers, including subcontractors, are responsible only for the services they directly provide and do not accept liability for services provided by others.
LIMITATIONS OF LIABILITY & INSURANCE
Limitations of Liability
Your Professional Driver (YPD), subject to its terms and to the extent permitted by law, is not liable for any costs or losses, including missed flights or travel connections, resulting from diversions, substitutions, alterations, cancellations, delays, or booking errors. It is the hirer’s responsibility to notify YPD of any booking changes, as full costs may be incurred otherwise.
Except as otherwise outlined in these terms and to the extent permitted by law:
Your Professional Driver (YPD)’s maximum liability, if accepted, is limited to a refund for the trip in question. While all care will be taken, no liability will be assumed for any claims, including liquidated damages or consequential losses, or any other associated costs.
Insurance
YPD is insured for passenger travel, covering public liability. However, travel insurance is not included. While every effort is made to ensure the safekeeping of personal belongings, YPD does not accept liability for any loss or damage to personal items. Passengers are advised to arrange adequate coverage for any personal property brought onto our vehicles.
Exclusions
YPD shall not be liable for any indirect losses or expenses suffered by the customer, including (but not limited to) loss of profit, arising out of any breach of contract. Furthermore, no claims for liquidated damages, consequential losses, or other associated costs will be accepted.
CUSTOMER RESPONSIBILITIES
Passengers are required to comply with all laws and regulations in the region of travel and follow instructions provided by Your Professional Driver (YPD) and its operators. Customers must ensure that all information provided when making a booking is accurate, whether entered themselves or supplied to a YPD agent. Additionally, customers are responsible for reviewing bookings made through a YPD agent via the confirmation email to verify accuracy. Any discrepancies must be reported immediately by contacting 1300 046 973.
Passengers must be ready at the designated pickup location at the agreed time to avoid delays and additional charges. Any special requirements, including child restraints, accessibility needs, or additional luggage, must be communicated at the time of booking. Customers are also responsible for the conduct of all passengers in their group and must ensure that no behaviour disrupts the chauffeur or causes damage to the vehicle.
Failure to meet these responsibilities may result in the termination of the service without refund and/or additional charges being applied.
CONSUMPTION OF FOOD AND BEVERAGES
Food and beverages, excluding bottled water, are not to be consumed in the vehicle without the express permission of YPD or the chauffeur. Cleaning charges may apply for any spillages, crumbs, or other mess caused by food or beverages.
CREDIT CARD SURCHARGES
Credit card surcharges may apply at the discretion of Your Professional Driver (YPD) and will be applied at the time your card is charged.
CUSTOMER SAFETY
Our chauffeurs will always drive at safe and appropriate speeds, adhering to legal speed limits, traffic regulations, and current road conditions. Additionally, chauffeurs reserve the right to deny access to any venue they believe may pose a risk to the safety of passengers or the vehicle.
DAMAGE TO VEHICLE AND INAPPROPRIATE BEHAVIOUR
Passengers are responsible for any damage caused to the vehicle by their actions. In the event of inappropriate behaviour, the chauffeur reserves the right to terminate the journey immediately, with no refund provided.
LOST PROPERTY
Your Professional Driver (YPD) does not accept liability for any lost or misplaced personal property. However, if personal items are left in the vehicle, YPD will make reasonable efforts to return the items to the customer at their expense. Items may either be returned directly to the customer or can be collected from our registered office.
If a driver finds any lost property after a trip, YPD will make reasonable efforts to return the item to the customer. The customer will be contacted to arrange for the delivery of the item to an agreed location. Please note that applicable trip charges will apply for any such delivery arrangements.
While YPD takes every care to ensure the safe return of lost items, it is the customer’s responsibility to ensure that personal belongings are retrieved at the time of service.
LUGGAGE CAPACITY
Our sedan’s maximum luggage capacity is two (2) standard-sized suitcases (check-in size for a plane) and two (2) pieces of hand luggage/soft luggage (carry-on size), or one (1) large suitcase, one (1) set of golf clubs, and one (1) piece of soft luggage. Customers with more luggage than the sedan can accommodate should consider booking a larger vehicle. Additional luggage transfer will incur further costs, which will be confirmed at the time of booking. For safety and compliance, no suitcases will be transported inside the passenger area of the vehicle.
VEHICLE BOOKINGS & GUARANTEES
Your Professional Driver (YPD) does not guarantee that a specific vehicle will be available for any booking. While we provide accurate information about our fleet and available vehicles at the time of booking, vehicle availability is subject to confirmation. We recommend booking well in advance, particularly for high-demand vehicles, to avoid disappointment.
YPD will always endeavour to supply a vehicle that aligns with the category booked. However, in the event of unforeseen circumstances, such as accidents or mechanical issues, a lower-category vehicle may be required. If this occurs, you will be charged the lower rate corresponding to that vehicle category. YPD will make every effort to provide a like-for-like replacement to maintain the original intent of the booking. YPD accepts no responsibility or liability for changes to vehicle types resulting from circumstances beyond our reasonable control.
UNSCHEDULED STOPS
Additional charges will apply for any extra pickups or drop-offs required en route unless previously quoted.
ON-TIME SERVICE
Your Professional Driver (YPD) will take every reasonable measure to ensure timely service. However, in the unlikely event of a delay caused by unforeseen circumstances, YPD accepts no liability for such delays.
ANIMALS IN OUR VEHICLES
Pets are generally not permitted in the vehicles. However, assistance animals are not considered pets and are always welcome. In certain circumstances, we may be able to accommodate pets; this must be discussed and agreed upon prior to booking.
PRICING
Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. Your Professional Driver (YPD) reserves the right to adjust prices without notice to reflect any increases in applicable charges. Tolls and airport pickup charges are not included in the quoted fare and will be passed on to the customer as incurred.
For airport pickups, YPD monitors all aircraft movements to accommodate schedule changes. If passengers are delayed after arriving at the terminal, additional fees may apply for each additional minute.
SEAT BELTS
Under Australian law, all passengers must wear seat belts at all times when the vehicle is in motion, where seat belts are fitted.
SMOKING AND VAPING/ECIGARETTE USE
Smoking and vaping are strictly prohibited by law in any Your Professional Driver (YPD) vehicle. Charges may apply at the discretion of YPD if any passenger is found to be smoking or vaping in the vehicle.
SUBCONTRACTING
Your Professional Driver (YPD) reserves the right to utilise the services of other approved hire car, limousine, or bus service providers as required. These providers are pre-qualified by YPD and deemed to meet the necessary standards to deliver services on our behalf. For the duration of the booking, these providers remain under the supervision of YPD at all times.
CANCELLATION CHARGES
Cancellation charges will apply in the following circumstances:
Stricter cancellation policies may apply and will be communicated at the time of booking, superseding the above policies.
In cases where passengers fail to arrive or make contact with the chauffeur, full charges may apply, according to the provisions in these terms and conditions.
WAITING TIME
Your Professional Driver (YPD) provides generous complimentary waiting time for all bookings:
*All flights are tracked via radar and complimentary waiting times only begins from the moment the plane lands, regardless of any flight delays
Once the complimentary waiting time has been exceeded, waiting time is charged in 1-minute increments.
All waiting time rates include GST and apply to both account holders and individual bookings unless otherwise specified.
Waiting Time Rates
Once complimentary waiting time has been exhausted, the following waiting time rates apply:
Vehicle Type Per Minute Rate
Economy Sedan $1.25
Executive Sedan $1.50
Premium Sedan $1.75
First-Class Sedan $2.50
Premium SUV $2.00
Executive 7-Seat Van $2.25
Premium 7-Seat Van $2.50
11-Seat Minibus $2.75
All rates include GST and are charged in 1-minute increments once complimentary waiting time is exceeded.
PUBLIC HOLIDAYS
Surcharges may apply on public holidays. Please confirm with the Customer Service Centre when making your booking.
Typically, surcharges are incurred on Christmas Day, New Year’s Eve, and New Year’s Day in most cities. Surcharges generally do not apply during other public holidays in most major cities.
TIME OF DAY SURCHARGES
The following surcharges apply for bookings made during specified time periods:
Note: Certain contracts or rate schedules may include different terms regarding after-hours surcharges. The terms outlined in valid and current contracts or rate schedules will supersede the above conditions.
CHILD RESTRAINTS
As part of our commitment to safety and compliance with Australian law, Your Professional Driver (YPD) requires that all children under the age of 7 years are seated in an appropriate child restraint—baby capsule, baby seat, or booster seat—during the journey. YPD enforces a National Position that any child under 7 years must travel in a child restraint at all times, regardless of state-specific requirements.
A standard $25 fee applies per restraint, irrespective of the type of restraint required. Child restraints can be provided and fitted in all vehicle types, including sedans.
While chauffeurs are trained in the proper installation of child restraints and will take every care to fit them securely, it is the responsibility of the parent or caregiver to ensure the restraint is correctly installed. Parents and caregivers are encouraged to check the installation of the seat prior to the journey and make any necessary adjustments. Chauffeurs, though trained, are not professional child restraint fitters, and the ultimate responsibility for the child's safety rests with the parent or caregiver, just as it would in their own vehicle.
Vehicles equipped with baby/child seats may be more difficult to source, especially on short notice. To ensure availability, customers are strongly encouraged to book as far in advance as possible when child seats are required. YPD will make every effort to secure a vehicle with the appropriate child restraint, but we reserve the right to decline any booking if a suitable vehicle with a compliant child seat cannot be allocated.
If a booking is made without a confirmed child seat and, upon arrival, a child requiring a seat is present in the group, the chauffeur is obligated to refuse the job. In this case, the chauffeur will immediately contact a YPD operations manager to address the issue. While YPD will attempt to secure a suitably fitted vehicle on short notice, if we are unable to allocate the required vehicle within a reasonable timeframe, we reserve the right to cancel the booking. In such cases, the full cost of the booking will be charged to the customer.
GRATUITIES
Your Professional Driver (YPD) does not include any gratuities, non-disclosed fees, or commissions in the quoted trip price. Any gratuity is at the customer's sole discretion and is entirely a matter between the driver and the customer. YPD is unable to facilitate or process the transfer of any gratuity through its credit card facilities or otherwise, and takes no responsibility in relation to gratuities.
MAKING A BOOKING
Your Professional Driver (YPD) recommends that bookings be made as far in advance as practical to ensure a vehicle is available at the requested time. YPD accepts bookings via our online portal, app, or phone. We may, at our discretion, accept bookings via email, but these will only be considered accepted once a booking confirmation has been issued. Until you receive this confirmation, please do not consider your email booking confirmed.
YPD will endeavour to honour within these terms and conditions any booking made online, by app, or by phone, provided all Terms and Conditions are met, including the provision of correct booking details (such as address, contact numbers, and valid credit card details) at the time of booking. All details provided by the customer, including credit card information, must remain accurate until the service is provided.
YPD is unable to guarantee the availability of a vehicle for bookings made on short notice or where no email confirmation has been received.
AMENDING BOOKINGS
Customers are encouraged to make all booking edits online or via the app, as this is the most efficient method for both the customer and Your Professional Driver (YPD). Online edits allow YPD to easily capture relevant data, maintain an accurate audit trail, and ensure reliable processing of changes.
If online access is not available, customers can contact YPD's 24/7 call centre for assistance at 1300 046 973. Our team will help process any necessary amendments to your booking.
YPD does not generally accept booking edits through methods such as email, text messages, voice messages, or communication with drivers. YPD takes no responsibility for any edits purported to be made through these channels. However, at our absolute discretion, YPD may accept booking edits by email, provided the request is followed up with confirmation via the appropriate channels.
Each time a booking is edited, a complex chain of events must be adjusted, including reallocating the driver, updating the booking details, and potentially reassigning the booking altogether. For this reason, we ask that customers carefully consider their requirements before making or editing a booking to avoid unnecessary changes.
If booking edits are requested more than 8 hours prior to the scheduled pickup time, YPD will make every effort to accommodate the change, subject to availability. We will inform the allocated driver of the change and attempt to secure the same driver for the revised time. If the original driver is unavailable due to other commitments, YPD will attempt to reallocate the booking to a new driver. If reallocation is not possible, YPD reserves the right to refuse the change and cancel the edited booking without any cost to the customer.
Bookings edited less than 8 hours before the scheduled pickup time should be made online. YPD will make every effort to accommodate the changes, subject to availability. The allocated driver will be informed of the requested change, and we will attempt to retain the same driver for the revised time. If the driver cannot accommodate the new time, YPD will reassign the booking to another driver. If reallocation is not possible, YPD reserves the right to refuse and cancel the edited booking. In such cases, the cancellation fees as outlined in our Cancellation Policy will apply.
Any changes or amendments to your booking after confirmation are subject to availability. YPD reserves the right to charge an amendment fee for any changes made to your booking, in addition to any other applicable charges related to the amendment.
EXTENDING YOUR HIRE
The hirer is responsible for any additional charges that arise from changes to the original booking, including requests made by the booker or passenger. This includes charges for extra time or additional stops added to the itinerary.
Extensions of hire can be requested directly during the trip by contacting YPD at 1300 046 973. The chauffeur, at their discretion, may agree to extend the hire. If the extension is approved, the additional charges will be applied and billed after the trip’s completion, according to the revised booking details.
By accepting these terms, the hirer acknowledges that any extension of hire will be billed upon completion of the trip, based on the extended booking details, without prior notice or communication.
REGULAR BOOKINGS
Regular Bookings refer to executive sedan bookings made 8 hours or more prior to the scheduled pickup time, and premium sedan, first-class sedan, van, or minibus bookings made 12 hours or more prior to the scheduled pickup time, between 8 am and 6 pm AEST (AEDT when in effect) daily. Regular bookings can be made either online at the site (www.ypd.au), via our app, or by telephone (AUS 1300 046 973).
YPD will make every effort to allocate a suitable vehicle based on availability, but reserves the right to reject a booking if an appropriate vehicle cannot be allocated.
For bookings made outside of these hours, where the urgent booking process outlined below is not followed, we cannot guarantee that the booking will be honoured.
URGENT BOOKINGS
Urgent Bookings are bookings made:
Urgent bookings should be made online, followed by an immediate call to the 24/7 contact number (1300 046 973). YPD will make every attempt to process the booking and allocate a vehicle. However, YPD reserves the right to refuse an urgent booking if a vehicle cannot be allocated on short notice or outside of normal business hours. YPD will endeavour to notify the customer promptly either way.
SPECIAL EVENT BOOKINGS
For special occasions, such as weddings, school formals, sporting events, concerts, and touring shows, either full payment or a deposit is required at the time of booking. If a deposit is made, full payment must be completed prior to or at the conclusion of the event. Surcharges may apply to these events. Credit card details are required to secure all bookings.
Bookings for special events are associated with high demand for ground transport, including hire cars, to and from the event. It is strongly recommended that customers book ground transport well in advance. YPD will make every attempt to allocate a suitable vehicle but reserves the right to refuse a booking if an appropriate vehicle cannot be allocated.
BOOKINGS WHERE AN INCORRECT TRANSFER TYPE IS SELECTED
Your Professional Driver (YPD) reserves the right to review and amend bookings if the incorrect transfer type has been selected. For example, if a customer selects a point-to-point transfer for an event such as a concert, YPD will update the booking to the correct transfer type to ensure the appropriate event-specific surcharges are applied. This adjustment ensures that the service aligns with the nature of the booking and meets the relevant requirements for such events.
In these cases, YPD will notify the customer of any necessary changes to the booking and the associated charges. We recommend customers double-check their transfer type to avoid any confusion or additional amendments.
AIRPORT BOOKINGS
When making airport pickup bookings, it is essential to include a valid flight number and indicate the scheduled arrival time of the flight as the pickup time. YPD offers substantial courtesy waiting times at both Domestic and International Terminals. Please refer to the section on waiting times for full details.
If the pickup time on the booking differs from the flight arrival time, YPD will follow the flight landing time to avoid delays, unless the client specifies a delayed entry time after touchdown through the “Extras” menu on their booking sheet. For example:
AIRPORT BOOKINGS – BUSINESS AT THE AIRPORT
If a client has meetings or other business at the airport terminal upon landing, and the pickup time differs from the flight arrival time, clients must indicate “Business at airport – Do Not Enter on Touchdown” from the “Extras” menu on the booking sheet. In this case, YPD will follow the time indicated on the booking sheet.
For these bookings, the regular courtesy waiting time of 10 minutes will begin from the actual pickup time specified on the booking sheet.
AIRPORT MEET & GREET SERVICE
Your Professional Driver (YPD) offers a Meet and Greet airport service at no additional charge, aside from any applicable ground transport operator parking or pickup fees charged by the respective airport.
Upon arrival, the allocated chauffeur will be waiting at the designated limousine meeting point, holding a digital sign (mobile or tablet) displaying the passenger’s surname for easy identification. The chauffeur will greet the customer personally and assist with any luggage as required.
Following the introduction, the driver will escort the passenger(s) to the designated vehicle location, ensuring a smooth and seamless transition from the terminal to the vehicle. This service is designed to make airport pickups as efficient and stress-free as possible, ensuring that passengers have a comfortable, timely departure.
If you require any specific instructions or have additional requests for your meet and greet, please inform YPD at the time of booking.
INVALID FLIGHT NUMBER PROVIDED
If a customer provides an invalid flight number on the booking form, the driver will check the flight arrival details and attempt to contact YPD to verify the correct flight information. YPD will then make reasonable efforts to reach the passenger or their designated contact person to obtain valid flight details. If YPD is unable to get in touch with the passenger or their contact person, the driver will proceed to the airport and wait at the scheduled pickup time as originally booked.
In this situation, waiting time charges will begin after a 10-minute courtesy waiting period. This is due to the inability to assess the actual flight arrival time, given the invalid flight number provided. By using our services, you unconditionally agree to this process and acknowledge that additional waiting time charges may apply if an invalid flight number is provided. This includes situations where neither you nor anyone booking on your behalf has clarified the correct flight information with YPD.
Once the situation is identified, a YPD representative will send an email to the customer account holder informing them of the invalid flight number and the steps taken to address the issue. This ensures that the customer is promptly aware of the discrepancy and any additional charges that may apply.
CONNECTING WITH YOUR CHAUFFEUR
All Your Professional Driver (YPD) chauffeurs are required to send a text message to the passenger's nominated mobile number approximately 10 minutes before the scheduled pickup time. This text will confirm the chauffeur’s name, vehicle plate number, and indicate that the chauffeur is waiting at the designated pickup point. Please ensure that your nominated mobile phone is switched on prior to the pickup time and check for the driver’s text message.
It is the customer’s responsibility to familiarise themselves with the designated pickup points, particularly for airport pickups, and ensure they are present at these locations at the scheduled time. Chauffeurs will be waiting at these points with a digital sign (mobile or tablet) displaying the customer's name.
If the customer is unable to locate the allocated chauffeur, they are advised to contact the driver using the number provided in the driver’s text message. If the customer has not received a text message, they should contact YPD on 1300 046 973 immediately before leaving the pickup point to avoid any confusion.
NO SHOWS/ABANDONED TRIPS
If the customer cannot locate the driver at the designated pickup point, they must not leave the location before contacting YPD at 1300 046 973. YPD will make every effort to connect the customer with the allocated chauffeur or arrange for an alternative solution. If the customer leaves the pickup point without contacting YPD, the customer will be liable for the full cost of the trip.
If the customer is not present at the designated pickup point at the scheduled time and does not contact the driver within the courtesy waiting period (see the ‘Waiting Time and Charges’ section), the driver will inform YPD. YPD will then attempt to reach the customer via their designated mobile phone, home phone, or a contact person’s phone (depending on the service booked). If the customer cannot be contacted and does not promptly arrive at the pickup point, YPD reserves the right to release the vehicle and chauffeur from the booking. In this case, the customer will be responsible for the full cost of the trip.
If the customer has authorised and agreed to pay a waiting fee, the chauffeur will wait up to 1 hour in addition to the standard courtesy waiting time. If the customer has not made contact with YPD or the chauffeur by the end of the authorised waiting time, YPD will attempt to reach the customer using the designated contact methods (mobile phone, home phone, or contact person’s phone, depending on the service booked).
If no prompt response is received and the customer does not arrive at the pickup location, YPD reserves the right to release the vehicle and chauffeur from the booking. In such cases, the customer will be liable for the full cost of the trip as well as any waiting time charges that were authorised or agreed to in advance.
SITE USAGE TERMS & CONDITIONS
Acceptance of Terms: By accessing and using the website of Your Professional Driver ("we," "us," or "our"), you agree to comply with and be bound by the following terms and conditions ("Terms").
Modification of Terms: We reserve the right to modify these Terms at any time. Any changes will be updated on this page, and it is your responsibility to review these Terms regularly.
Use of Website: You may not use our website for any unlawful or prohibited purpose. You must not interfere in any way with the website's operation.
Copyright and Trademarks: All content on this website is the property of Your Professional Driver and is protected by Australian and international copyright laws.
Limitation of Liability: We are not responsible for any direct, indirect, or consequential losses or damages arising from the use of our website or services unless explicitly stated otherwise in any direct communication.
Privacy Policy: Your use of our website is also governed by our Privacy Policy.
Dispute Resolution: Any disputes arising out of the use of our website will be governed by the laws of the State of New South Wales, Australia, in accordance with our Dispute Resolution Policy.
Transaction Currency: All transactions are processed in Australian Dollars.
Pricing: All prices are subject to change at any time without prior notice. Notwithstanding any such changes, the price agreed upon at the time of booking shall be binding and honoured for that specific booking.
Security: Your Professional Driver uses SSL for security capabilities.
Payment Processing:
Payments are processed either:
Your Professional Driver does not have access to credit or debit card details; they are registered directly with Stripe via a secure encrypted link or processed by Zeller. Fraud checks and pre-authorization may be performed upon registering a card. Payment may be collected prior to a trip for new clients, special, and one-off bookings. Payments made to an incorrect card cannot be reversed; customers should double-check before booking.
Contact Information: For any questions regarding these Terms, please contact us at hello@ypd.au
Refund and Dispute Policy: Refunds and disputes are governed by our Refund and Dispute Policy. For details, please refer to the policy available on our website.
Customer Responsibilities: Customers are responsible for providing accurate and up-to-date information when making bookings or using our services. Customers must comply with all applicable laws and regulations while using our website and services. Customers are responsible for maintaining the confidentiality of their account credentials and for any activities conducted under their Rideminder account if such an account is issued to them. Your Professional Driver is not liable for any loss or damage occurring due to any omission or error on the customer's part.
Intellectual Property: All content, logos, trademarks, and intellectual property associated with Your Professional Driver are protected by copyright and other intellectual property laws. Users must not reproduce, distribute, modify, or use any intellectual property belonging to Your Professional Driver without explicit permission.
Offloaded Jobs from Other Operators: Operators utilising Your Professional Driver accept the implied agreeance that their jobs shall be subjected to these same terms and conditions, the same refund & dispute policy, the same cancellation policy & the same privacy policy.
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NSW BSP-438812
SPECIAL OFFER
20% off your first two trips booked using the app!
Use code APP20 in the driver notes section of your booking & we will manually apply your discount. Discount applies only to Regular & Airport Transfers in Executive Sedans. All other transfer types and vehicles are excluded.