What to do if you cannot find your driver

• Verify the pickup time, location, and any specific meeting instructions provided in your booking confirmation email or app notification.
• Ensure you’re at the correct pickup point, as airports, train stations, and event venues can have multiple exits or designated pickup areas.

• Use our app to call or message your driver directly. This is often the quickest way to connect and get real-time updates on their location.
• You can also track your driver’s location in real-time through the app or tracking link to see if they’re nearby.

If you still can’t find your driver or if you’re unable to reach them, please call our customer support team immediately at 1300 046 973. Our team is available 24/7 to assist you in locating your driver and ensuring a prompt pickup. 

Stay at the designated pickup location while contacting your driver or our support team. Moving to another area will make it more difficult for your driver to find you. 

Refer to the vehicle details provided in your confirmation (e.g., make, model, and license plate number). If you’re unsure, you can confirm the driver’s identity by asking for your name or booking details. 

If your driver is delayed due to traffic or other unforeseen circumstances, our support team will keep you informed and provide an updated estimated time of arrival.