Access & Inclusion Statement

At Your Professional Driver, we are dedicated to providing a truly inclusive and accessible experience for all passengers, regardless of their individual needs or requirements. As part of our commitment to ensuring that every journey is comfortable, safe, and enjoyable, we have taken a range of measures to accommodate passengers with varying accessibility needs.

Mobility Assistance

While we do not currently offer wheelchair-accessible vehicles, we warmly welcome passengers who use folding mobility aids and are able to self-transfer into and out of our vehicles. Our drivers are trained to assist with carefully stowing and retrieving mobility aids to ensure convenience and comfort throughout the journey. We strive to create an experience where all passengers feel respected and supported, regardless of mobility needs.

Vision Impairment

Understanding that ease of use is key, our mobile app is fully screen reader-compatible, ensuring that passengers with visual impairments can independently book, manage, and track their rides. The app's intuitive design allows users to interact seamlessly with all features, providing the same high-quality service experience for all passengers. We are also pleased to accommodate guide dogs and other assistance animals, ensuring that passengers who rely on these companions feel welcomed and supported.

Hearing Impairment

To better serve passengers with hearing impairments, we offer text-based communication options, ensuring clear and effective coordination without the need for phone calls. Notifications about vehicle arrival, trip updates, and other essential information are all provided through the app or SMS, allowing for a smooth and stress-free experience. Additionally, our drivers use visual cues for identifying passengers and coordinating pickups, further enhancing accessibility.

Cognitive and Developmental Disabilities

At Your Professional Driver, we recognise that passengers with cognitive or developmental disabilities may require more straightforward and intuitive interfaces. Our booking systems and communications are designed with clarity and simplicity in mind, using plain language to ensure that passengers can easily navigate and understand every step of their journey. We are committed to ensuring that every passenger feels empowered and supported when using our services.

Mental Health and Anxiety Support

Our drivers are trained to provide a calm and supportive environment, recognising that some passengers may experience anxiety or mental health challenges during travel. Whether a quiet ride is preferred or additional reassurance is needed, we work to accommodate the individual needs of each passenger, fostering a relaxing and comfortable environment.

Temporary Disabilities and Injury Support

We are equipped to assist passengers with temporary disabilities, such as those recovering from injuries or using crutches or other aids. Our drivers are prepared to offer physical assistance as needed, helping passengers enter and exit vehicles safely and ensuring that mobility aids are properly stored. In such cases, we offer additional boarding time to ensure a smooth and unhurried transition.

Elderly Passenger Support

For elderly passengers, we prioritise physical assistance and patience, recognising that additional time may be required to board or disembark from vehicles. We ensure that all passengers are treated with the utmost respect and dignity, offering flexible timing and personalised care to suit individual needs.

Environmental Sensitivity

We understand that some passengers may have sensitivities to scents or environmental factors. As part of our commitment to ensuring a comfortable environment for all, we offer fragrance-free vehicle options upon request. Additionally, we cater to temperature control preferences, allowing passengers to customise the in-vehicle climate to their comfort.

Multilingual Support

To cater to the diverse needs of our passengers, we offer multilingual support across our booking platforms and communications. Whether passengers prefer to interact in languages other than English, we provide booking instructions and essential information in multiple languages, ensuring that our services remain accessible to all.

Continuous Improvement and Feedback

At Your Professional Driver, we are continuously striving to improve our accessibility and inclusivity practices. We welcome and encourage feedback from our passengers on how we can better meet their needs. By fostering open communication and actively seeking input, we aim to evolve our services to ensure that every journey is inclusive, comfortable, and accessible for all.

Our mission is to provide a premium chauffeur service where every passenger, regardless of their specific needs, feels respected, accommodated, and valued. We invite passengers to inform us of any particular requirements at the time of booking so that we can ensure all necessary arrangements are made in advance, guaranteeing a seamless and enjoyable experience.